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Google NewsExecutive Conversations: Putting generative AI to work in omnichannel customer service with Prashanth Singh, Chief ...  AWS BlogWelcome to the Era of Bot-on-Bot AI Customer Service  The Wall Street JournalLifeMiles Overhaul: Major Improvements To Refunds, Call Times, And Customer Service  View from the WingElevating Customer Service in the Supply Chain  Transport TopicsAmazon axes more than 100 customer service managers  FortuneParloa, a conversational AI platform for customer service, raises $66M  TechCrunchMicrosoft Copilot for Sales and Copilot for Service are now generally available  MicrosoftAda improves its AI Agent for customer service  KMWorld MagazineTwenty-One Percent of Customers Admit to Cursing at Customer Service Agents | By Shep Hyken  Hospitality Net

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